Terms & Conditions

Before registering an account or claiming any promotion at CraftCasino, every player is strongly encouraged to read and understand these Terms & Conditions in full. By creating an account on craftcasino.net, users agree to be bound by the rules, policies, and procedures outlined in this document. These terms are subject to periodic revision, and continued use of the platform constitutes acceptance of any updated version.

1. General Terms

CraftCasino operates under a valid gaming licence and adheres to the regulatory standards of its licensing jurisdiction. The platform is intended solely for entertainment purposes and only for players who are of legal gambling age in their country of residence.

Key general provisions include:

• Eligibility: Players must be at least 18 years of age, or the legal gambling age in their jurisdiction, whichever is higher.
• One Account Per Player: Each player is permitted to register one account only. Duplicate accounts may be suspended and funds forfeited.
• Accurate Information: All registration details must be accurate and up to date. CraftCasino reserves the right to request identity verification at any point.
• Jurisdiction Restrictions: Players from certain countries are prohibited from registering. It is the player’s responsibility to verify whether online gambling is legal in their country of residence.
• Right to Refuse Service: CraftCasino reserves the right to refuse, suspend, or close any account at its discretion, particularly in cases of fraudulent activity, abuse of promotions, or breach of these terms.

2. Account Registration and Verification

To access real-money games, players must complete the registration process and pass identity verification (KYC — Know Your Customer). This process is a standard industry requirement designed to prevent fraud, money laundering, and underage gambling.

Documents typically requested during KYC include:

Verification is completed within a reasonable timeframe. Players may not be able to withdraw funds until their account has been fully verified. CraftCasino takes data privacy seriously and all submitted documents are stored securely in accordance with applicable data protection regulations.

3. Deposits and Withdrawals

CraftCasino supports a range of payment methods including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies where applicable.

Deposits:

• Minimum deposit amounts vary by payment method
• Deposits are typically processed instantly
• CraftCasino does not charge fees on deposits, though third-party charges may apply

Withdrawals:

• Withdrawal requests are subject to processing times based on the payment method selected
• The casino may impose minimum and maximum withdrawal limits
• Players must use the same withdrawal method as their deposit method where possible
• All withdrawals are subject to compliance checks before being approved

Withdrawals will not be processed if an account has not completed KYC verification or if the player has outstanding wagering requirements on active bonuses.

4. Bonus Terms and Wagering Requirements

All bonuses and promotions offered by CraftCasino are subject to specific terms. Players are responsible for reading the individual bonus terms before opting in.

General bonus conditions:

• Wagering Requirements: Most bonuses require players to wager a specified multiple of the bonus amount (and sometimes the deposit) before any winnings can be withdrawn.
• Game Contributions: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games, live casino games, and video poker may contribute less or not at all.
• Validity Period: Bonuses must be used within a specified period from the date of activation. Unused bonuses expire automatically.
• Maximum Bet Rule: When playing with an active bonus, a maximum bet limit applies per spin or hand. Exceeding this limit may result in bonus cancellation.
• Bonus Abuse: Use of bonuses in a manner deemed abusive or exploitative — such as low-variance gameplay to clear wagering requirements — may result in bonus forfeiture.
• Cashout Cap: Some bonuses carry a maximum withdrawal limit on winnings derived from that bonus.

Free spins, including those awarded as part of the First Deposit Reward, are subject to their own wagering requirements as detailed in the promotional terms.

5. Responsible Gambling

CraftCasino is committed to promoting responsible gambling practices. The platform provides several tools to help players maintain control over their activity:

• Deposit Limits: Set daily, weekly, or monthly deposit caps.
• Loss Limits: Restrict the amount that can be lost within a defined period.
• Session Time Limits: Receive reminders or automatic logouts after specified session durations.
• Self-Exclusion: Players who feel they are losing control may request a self-exclusion period, during which they will be unable to access their account.
• Reality Checks: On-screen notifications reminding players how long they have been playing.

Players experiencing gambling-related difficulties are encouraged to seek support from independent organisations such as GamCare, BeGambleAware, and Gamblers Anonymous.

6. Prohibited Activities

The following activities are strictly prohibited at CraftCasino:

• Using software, bots, or automated tools to interact with games or the platform
• Colluding with other players to gain an unfair advantage
• Attempting to exploit technical errors or software bugs
• Opening multiple accounts to claim the same promotion more than once
• Engaging in money laundering or any other illegal financial activity
• Using VPNs to circumvent geographical restrictions

Any account found engaging in the above activities will be immediately suspended and may be permanently closed. Funds in such accounts may be forfeited pending investigation.

7. Privacy and Data Protection

CraftCasino collects and processes personal data in accordance with its Privacy Policy. Data is used solely for the purposes of account management, regulatory compliance, fraud prevention, and communication. The casino does not sell personal data to third parties.

Players may request access to their personal data or ask for it to be deleted in accordance with applicable data protection laws.

8. Technical Issues and Disputes

In the event of a technical malfunction during gameplay, CraftCasino will investigate the incident and may void affected game rounds. The casino’s decision in such matters is considered final after review.

Players who wish to raise a dispute should:

1. Contact the customer support team via live chat or email
2. Provide full details of the issue, including game name, date, time, and round ID if available
3. Allow a reasonable period for investigation and resolution

If a dispute cannot be resolved internally, players may escalate the matter to the relevant regulatory authority or independent dispute resolution service.

9. Changes to Terms

CraftCasino reserves the right to modify these Terms & Conditions at any time. Material changes will be communicated to registered players via email or on-site notification. Continued use of the platform after such notification constitutes acceptance of the revised terms.

10. Governing Law

These Terms & Conditions are governed by the laws of the licensing jurisdiction. Any disputes arising from the use of CraftCasino’s services shall be subject to the exclusive jurisdiction of the relevant courts.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

For further clarification on any point within these Terms & Conditions, players are encouraged to contact CraftCasino’s customer support team, available around the clock via live chat.